Shipping policy

Where it ships from

We do not hold stock. Every piece is new and ships from its maker in the United States directly to you. If your order includes pieces from different makers, they ship separately, from different places, on different days, and you get tracking for each one.

What shipping costs

Shipping is calculated at checkout from what is in your cart and your delivery address. The total you see before you pay is the total you pay; nothing is added afterward. An order with items from two makers shows a shipping charge for each.

How long it takes

It depends on the maker, so every product page shows the delivery estimate for that piece. We set each estimate from the maker's own current figures and round it up, not down.

Collars, leashes, harnesses and smaller pieces

These go by parcel carrier. Once a parcel leaves the maker, plan for delivery within ten business days on ground service; most arrive well before that.

Beds, crates and larger pieces

Larger pieces ship in bigger boxes, and some take longer; the product page says what to expect. If a piece goes by freight, the carrier will contact you to book a delivery window, someone over 18 needs to be there, and delivery is to your front door, garage or building entrance. Check large boxes before you sign: if a box arrives crushed or torn, note it on the paperwork and photograph it.

Processing and tracking

Orders go to the maker within one business day of your confirmation email. You get an email with tracking as soon as each piece ships. All delivery times are estimates, not guarantees.

Where we ship

Within the United States. Most pieces ship to the contiguous 48 states only; a few smaller items can also go to Alaska and Hawaii, and checkout shows it when they can.

Wrong address

We ship to the address you enter at checkout. If a shipment is returned as undeliverable because of an incorrect address, we refund the order minus the shipping cost, or reship it once shipping is paid again.

Lost or stolen packages

If tracking shows delivered and you do not have it, check with your household and neighbours, then wait 48 hours. If it still has not appeared, email us and we will open a claim with the carrier and make it right.